Guest communication is one of the most time-consuming parts of managing a short-term rental.
Between booking confirmations, check-in instructions, reminders, and follow-ups, it adds up quickly.
I use Host Tools to automate most of this communication across my properties.
Here’s how it works and whether it’s worth it.
What Host Tools Does
Host Tools is an automation platform that connects to Airbnb and VRBO to handle guest messaging, scheduling, and other repetitive tasks.
Instead of manually sending messages, everything is triggered automatically based on the booking timeline.
How I use it
I set up automated messages for:
- Booking confirmation
- Pre-arrival instructions
- Things to do recommendations
- Check-in details
- Mid-stay check-ins
- Check-out reminders
- Cancellation follow ups
Once set up, these run automatically for every guest.
What I Like
- Automates repetitive guest communication
- Keeps messaging consistent across all bookings
- Saves hours every week
- Reduces risk of missing important messages
- Easy to update templates
- Works across multiple platforms
This is what allows me to manage multiple properties without being constantly on my phone.
Downsides
- Takes a little time upfront to set up templates
- You still need to handle unique guest situations manually, but Host Tools leverages AI to help craft a response.
Is It Worth It?
If you’re managing your own rental and sending messages manually, mesasging automation is a huge upgrade. Keeps your guests informed and provides tailored high-touch communications, which your guests will love!
Host Tools removes a lot of repetitive work and makes the day-to-day much easier to manage.
If you want to automate guest communication, this is the tool I use.
👉 Check out Host Tools here